Build
Voice agents that make and take calls for reminders, collections, appointment booking and surveys. They speak the customer’s language, follow your script and your regulator’s rules, and pass the call to a person whenever it should.
Typical situations, not quotes from clients.
Much of India still prefers a phone call to an app. Most of those calls are routine, repetitive and in a language other than English. They are also regulated: what you can say, when you can call, and what you must record.
Hindi, Marathi and Hinglish at launch. Tamil, Telugu, Kannada, Gujarati, Bengali and others tested on recordings of your own calls before we commit to them. The agent handles code-mixing, interruptions and “haan, haan, bolo”.
Reminders, payment follow-ups, appointment confirmations, delivery checks and surveys on outbound. Booking, status queries and first-line triage on inbound.
Opening disclosures, calling-hour windows, do-not-call checks, and wording your compliance team has approved. For lenders, the agent follows the conduct rules in RBI’s guidance on recovery and outsourcing. Nothing it says is improvised outside its brief.
Press a key or ask for a person and the call transfers to your team with a live summary on screen.
Transcripts, outcomes, promises to pay, booked slots and sentiment, written back to your system.
Call length limits, retry rules and per-campaign budgets.
Typical length: 6 to 12 weeks from pilot start to production.
We listen to a sample of your recorded calls, map the conversation types, and pick one campaign with high volume and clear outcomes.
A fixed-price pilot on one campaign in one or two languages, first on internal test calls, then on a small, consented live batch. Scored against an evaluation set built from your real calls.
More campaigns and languages, integration with your dialler and CRM, load tests, security review and training for supervisors.
Weekly review of failed calls, transfers and complaints, with fixes tested before release.
Before we build, we agree with you in writing:
The share of calls that reach the intended outcome, such as a confirmed slot or a recorded promise to pay.
Speech recognition and intent accuracy on a test set of your real calls, per language.
Every disclosure made, no calls outside permitted hours, no off-script statements. Zero-tolerance checks run on every release.
, including telephony and model costs.
For small businesses: AI Receptionist, from ₹1.5 lakh. A fixed-scope package for one use case: answer missed and after-hours calls, book or move appointments, or call new leads back within minutes, in up to two languages, connected to one calendar or CRM. It tells callers it is an automated assistant and passes them to your staff when needed. Call minutes are extra. Ask for it on the discovery call.
Indicative price
₹10 lakh to ₹40 lakh
excluding GST, from pilot to production.
The range depends on the number of campaigns, languages, integrations and call volumes. The pilot is a fixed price quoted after Discover. 40% advance, the rest on milestones.
Speech, model, telephony and cloud costs are passed through at cost plus a 10% handling margin when we hold the accounts (no margin if you pay the providers directly). We estimate cost per call before you sign.
Current Indian-language voices are natural enough for routine calls. We play you test calls in your language before the pilot so you can judge for yourself.
Hindi, Marathi and Hinglish are our starting point. For others, we test on your calls first and tell you honestly how well they work.
Automated calls are used for reminders and follow-ups, within RBI’s conduct rules, TRAI’s commercial communication rules and the DPDP Act. We build the controls in and your compliance team signs off the design. This is not legal advice; your counsel should review it.
The agent detects distress, stops the script and transfers to a person. Those calls are reviewed every week.
Only with that person’s written consent. We usually recommend a stock voice.
Book a 30-minute call. Tell us the campaign and the language, and we will tell you what a pilot would prove.
